Service Animals and Support PersonsĪs our service model is non-face-to-face, it is rare for our customers to visit one of our premises. For this reason, statements will be provided in alternate formats upon request. We are committed to providing accessible statements to all of our customers. We are committed to serving people with disabilities who use assistive devices to obtain, use or benefit from our products services. We will offer to communicate by alternative methods when telephone is not suitable, such as by e-mail, relay services, or other means. Our employees will be trained to communicate with customers over the telephone in a clear and plain language and to speak clearly and slowly. Telephone Servicesįully accessible telephone service will be supported when required.
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We will communicate with people with disabilities in ways that respect and take into account their needs, including ensuring our website conforms to the Web Content Accessibility Guidelines (WCAG) 2.1, Level A & AA.Įmployees engaged in communication will be trained on how to interact and communicate with people with various types of disabilities. Specifically, we are committed to the following: 2.1.
We are committed to provide excellent customer service to all individuals, including people with disabilities. 2: Providing Products and Services to People with Disabilities Support Person: a person who accompanies a person with a disability to help with communication, mobility, personal care, medical needs, or with access to goods or services.
Service Animal: an animal is a service animal if it is readily apparent that the animal is used by the person for reasons relating to his or her disability, or if the person provides a letter from a physician or nurse confirming that the person requires the animal for reasons relating to the disability. An injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997.A learning disability or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language.A condition of mental impairment or a developmental disability.Any degree of physical disability, infirmity, malformation, or disfigurement that is caused by bodily injury, birth defect, or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal, or on a wheelchair or other remedial appliance or device.Some alternate formats can be used by everyone, while others are designed to address the needs of a specific.Īssistive Device: a technical aid, communication device, or medical aid modified or customized, that is used to increase, maintain, or improve the functional abilities of persons with disabilities.īarrier: anything that prevents a person with a disability from fully participating in all aspects of society because of his or her disability, including a physical barrier, an architectural barrier, an information or communications barrier, an attitudinal barrier, a technological barrier, a systemic barrier, policy, or a practice. Accessibility can be viewed as the "ability to access" and benefit from some system or entity.Īlternative Formats: alternate ways to provide goods and services. 1: DefinitionsĪccessible: refers to the design of products, devices, services, or environments for persons with disabilities.
We are also committed to giving people with disabilities the same convenience to access our products and services in the same or similar manners as any customer. is committed to providing its products and services in a manner that respects the dignity and independence of people with disabilities. Servicing People with Disabilities Accessibility Statement and Service Policy Our Commitment and Accessibility Statement
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